Once your order has been processed, you will receive a confirmation email and another one when the item is shipped.
Order processing and shipment usually take around 2 business days.
Once shipped, you will receive tracking updates directly from the courier regarding your order.
If you have any questions about the status, you can contact us at customercare@venuja.it.
In case of an error during the purchase of an item and/or if you wish to make a change or replacement, you can contact us at customercare@venuja.it within 2 hours of purchase.
Our team will assist you with the process as quickly as possible, during office hours.
Return shipping costs are the responsibility of the final customer.
The first step is to contact us at customercare@venuja.it within 14 days of purchase: we will provide you with all the necessary instructions to proceed correctly.
After that, you may choose between two options:
• ship the package independently, selecting the courier of your choice;
• request a shipping link through our trusted courier.
In the second case, the collection cost of €5.90 will be deducted from the final refund amount.
For more details, please refer to the full return terms and conditions available at the dedicated link.
For any questions or assistance, our customer service team is always available at customercare@venuja.it.
If there is an error in the shipping address provided, you can contact us at customercare@venuja.it within 2 hours of purchase.
Our team will assist you as quickly as possible, during office hours, and will directly update the order with the correct new address.