Privacy policy

If you want to know how we use your personal data, you can read this Privacy Policy.

WHO DECIDES HOW AND WHY PERSONAL DATA SHOULD BE PROCESSED?

Studio 7 S.r.l., as the Data Controller, is located at Via Giacomo Leopardi 3/5, Castiglione delle Stiviere (MN). You can contact us by writing to the e-mail address customercare@venuja.it

IMPORTANT NOTICE: Our website contains social buttons (i.e., buttons with social network icons) such as Instagram and TikTok. These buttons allow you to interact with the social network of your choice. We invite you to consult their respective Privacy Policies.

FOR WHAT PURPOSES DO WE PROCESS DATA?

ONLINE PURCHASE OF PRODUCTS

To process orders and perform related operations (payment, invoicing, shipping and tracking, delivery, returns and refunds, etc.).

WHAT DATA DO WE USE? Name, surname, email address, phone number, shipping and billing address. We do not collect data related to the payment method you intend to use; this will be collected by the chosen payment service provider.
WHY DO WE PROCESS THIS DATA? To execute the purchase contract.
FOR HOW LONG? For the time necessary to comply with contractual and legal obligations related to purchases (e.g., tax regulations).

WEBSITE BROWSING

To enable navigation on the website.

WHAT DATA DO WE USE? IP addresses, domain names, URIs.
WHY DO WE PROCESS THIS DATA? Based on our Legitimate Interest in ensuring the proper functioning of the website.
FOR HOW LONG? 30 days, unless required otherwise by law or public authorities regarding the investigation of cybercrimes.

CUSTOMER CARE

To provide assistance with requests related to VENUJA products or services.

WHAT DATA DO WE USE? The data necessary to manage your assistance request.
WHY DO WE PROCESS THIS DATA? To provide the required assistance to fulfill a request.
FOR HOW LONG? The time necessary to handle the request.

SENDING COMMERCIAL COMMUNICATIONS

To send updates via email or SMS regarding new arrivals and/or promotions.

WHAT DATA DO WE USE? Email address and/or phone number.
WHY CAN WE PROCESS THIS DATA? Because we have collected your consent. You can withdraw it at any time by clicking on the link present in the footer of our communications or by writing to customercare@venuja.it.
FOR HOW LONG? Until consent is withdrawn.

RESERVED AREA REGISTRATION

To allow the creation of a personal area where you can save content (e.g., purchased items or wishlist).

WHAT DATA DO WE USE? The data requested in the registration form (name, email).
WHY DO WE PROCESS THIS DATA? To execute the website registration contract.
FOR HOW LONG? The account will be deleted if not used for 4 years.

DO WE DISCLOSE, COMMUNICATE, OR TRANSFER DATA?

Data will not be disclosed, but we need to share it with our staff, suppliers, credit institutions, and shipping and transport companies involved in carrying out the necessary activities related to service execution. Additionally, if required by law, we may communicate data to public authorities. We may transfer data outside the EU; however, this will always be done in compliance with the guarantees and protections provided by data protection laws.

WHAT ARE YOUR PRIVACY RIGHTS?

We have listed them below along with the legal references for further details. To exercise them, you can write to customercare@venuja.it, and we will respond within 30 days:

Right of access to know if data processing is ongoing and obtain a copy (Art. 15 GDPR)
Right to rectification and/or integration of incorrect or incomplete data (Art. 16 GDPR)
Right to request data deletion when no longer necessary for the purposes for which it was collected (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object to data processing (Art. 21 GDPR)
Right to withdraw consent (Art. 7 GDPR)

Furthermore, if you believe that the processing of personal data is carried out in violation of the GDPR, you have the right to file a complaint with the competent data protection authority.

Last Updated: April 2025

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